This Privacy Policy explains how Language Hub processes personal data when visitors use pencilboltpeach.courses, make a course inquiry, book a screening, enrol in a class, or otherwise interact with our language courses and tutoring services.
Our processing is based on lawful grounds such as performance of a contract, steps taken before entering into a contract, legal obligations, legitimate interests, and consent where required. We limit processing to what is relevant for course administration, communication, service delivery, and site operation.
Where the GDPR applies, we process personal data as a controller for users in the European Economic Area and for related cross-border interactions.
Where GDPR applies, users may have rights to access, rectify, erase, restrict, or object to processing, and to data portability in appropriate cases. Consent may be withdrawn where processing relies on consent, without affecting prior lawful processing.
Subject to applicable law, users may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. Where processing is based on consent, users may withdraw consent for future processing of that type.
We may ask for additional details before acting on a request if needed to confirm identity or understand the scope of the request. If a request is complex or repetitive, we may respond within the time allowed by law and explain any lawful limitation that applies.
Retention periods depend on the type of record and the reason it was collected. Course administration records are kept for the period needed to manage enrolment, lessons, progress review, and follow-up, then archived or deleted when no longer required. Some records may be retained longer where tax, accounting, dispute handling, or legal obligations apply.
When we update this policy, we will post the revised version on the site and may provide additional notice where a change is material. The date of the latest revision should be reviewed periodically.
We may collect identification and contact details, course inquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, attendance and progress information, and technical data such as device and usage information. Where users join online lessons, we may also process information needed to support audio and video participation.
We receive data when users submit an inquiry, complete a screening, book a consultation, enrol in a course, or communicate with us by phone, email, or the contact form. We also generate records from scheduling, lesson delivery, progress review, and website use, and we may receive limited data from payment processing or online meeting tools used to provide the service.
We may use essential cookies to operate the site, preference cookies to remember settings, and analytics or performance cookies to understand how the site is used. If online consultation tools or embedded services are used, those providers may place their own cookies subject to their settings and policies.
We use browser-based controls and similar settings to manage non-essential cookies where available. Users can block or delete cookies through their browser, but some site functions may not work as intended if certain cookies are disabled.
We use personal data to respond to inquiries, assess course level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, improve service quality, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, online consultation tools, and related administrative functions. These parties act on our instructions or as independent controllers where their own service terms apply, and they may process data only to the extent needed to perform their services.
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, protect rights, respond to lawful requests, or establish, exercise, or defend legal claims.
